Customer Service & Policies

CUSTOMER SERVICE & POLICIES

CONTACT US
SHIPPING INFORMATION
PRODUCT AVAILABILITY AND PRICING
INDEPENDANT JEWELLERY VALUATIONS
POLICY ON CONFLICT DIAMONDS
PAYMENT METHODS
PAYMENT SECURITY
30 DAY EXCHANGE POLICY
GENERAL TERMS AND CONDITIONS
INFORMATION ON OUR WEBSITE
CONSUMER GUARANTEES ACT

 

Contact Us

Our team of expert jewellery advisors are available from 10am- 5pm, Monday - Friday (excluding some public Holidays)

We're on hand to assist with

  1. Custom designing or modifying one of our designs
  2. Booking design consultation appointments 
  3. Size Advice
  4. Delivery Questions
  5. Exchange Questions
  6. Detailed Product Information

Email design@angeladanieljewellery.com

Shipping Information: Signature packaging

Your beautiful piece of Angela Daniel Jewellery will be presented in our unique Angela Daniel Jewellery signature pink boxe. For security purposes the courier packet will not contain sender details.

Insured Delivery within NZ

We fully insure each delivery. That means that your order shipment is always risk-free. For added security, a signature will be required upon delivery of your Angela Daniel Jewellery order. Please make arrangements for someone to be available at the shipping destination to sign for receipt. If there is no one to accept the delivery, a card will be left at the address with instructions to contact the local courier post depot. Deliveries cannot be made to PO boxes. CourierPost is our preferred carrier, should an alternative delivery method be requested this will be at the cost of the purchaser.

International Deliveries

International deliveries will be shipped via FedEx at the purchaser’s expense. Local duties and taxes will also be at the purchaser’s expense. Please refer to signature packaging.

Alternate Delivery Address

If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.

Delivery Times

Orders are dispatched via Courier Post Monday to Friday within 24 hours of placing your order. Orders received from 12pm on a Friday will be dispatched on the following Monday, subject to availability. Please refer to the Product Availability section below for more information. You will be notified when your order has been dispatched and also be advised your courier tracking number.

Product Availability and Pricing

All of our prices are in New Zealand Dollars (NZD) and include GST. Duty Free or GST Free is not available by purchasing through the Angela Daniel Jewellery website, however can be arranged, please email design@angeladanieljewellery.com for further details.

Sometimes an item can be out of stock before we are able to post notification to the site. If this happens and you have placed an order, we will notify you personally so we can advise the anticipated time frame of delivery of your order, or assist you in finding another suitable product. A full refund will be provided should you not choose to select another product or the time frame is not suitable.

Infrequently, data, including prices, may be inaccurately displayed on our site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honour inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologise for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our jewellery consultants at design@angeldanieljewellery.com

 

Independent Jewellery Valuations

When you purchase a piece of jewellery with a retail value over $1500, we will ship it to you with the accompanying independent valuation. These reports are detailed documents created by diamond grading experts independent of Angela Daniel Jewellery that specify the quality of the diamonds, gold and gemstones used as well as value of the piece at the time of valuation.

 

Policy on Conflict Diamonds

At Angela Daniel Jewellery, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict.

 

Payment Methods

For your convenience, we offer the following payment methods for all online purchases:

  • Credit cards: Visa, MasterCard, Diners, or American Express Credit Card.
  • Direct Bank Payment

PAYMENT SECURITY

Angela Daniel Jewellery use Paymark® to process payments via credit card. We are fully compliant with PCI-DSS certification. We do not retain your credit card details. For all purchases over $3000 we will contact you for a second form of identification before we process the payment.

 

Angela Daniel Jewellery Exchange Policy

For all items on SALE - Please choose these items carefully, these cannot be refunded or exchanged

If you are not entirely satisfied with you purchase, Angela Daniel Jewellery offer clients 30-days from the date of order to return their purchase for a credit for the full value of the item purchased. The credit (in form of a gift voucher) is valid for 6 months and can be redeemed online.

If you wish to return your purchase, simply contact design@angeldanieljewellery.com who will provide instructions for the return and exchange. Please note that items showing signs of wear, altered, resized (by a jeweller other than Angela Daniel Jewellery), or damaged in any way cannot be accepted for return. All of the original packaging must be returned, including the Independent Jewellery Valuation. Failure to do this could result in forfeiture of our exchange policy.

 

    General Terms and Conditions:

    Please read these terms and conditions carefully. By using this Web site, you agree to be bound by the Terms and Conditions described below. If you do not agree to all of these terms, please do not use this Web site or make any purchase from it.

    These Terms and Conditions govern your use of, and any purchase from, the Angela Daniel jewellery site, and constitute an agreement between you and Angela Daniel Jewellery. Angela Daniel Jewellery reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this site at any time, and in its sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on this site. Your continued use of this site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of this site. If you do not agree to the amended terms, you must stop using this site.

     

    Information on Our Website

    At Angela Daniel Jewellery, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary slightly.

     

    Consumer Guarantees Act

    Nothing in these Terms and Conditions is intended to exclude, restrict, or modify your rights under the Consumer Guarantees Act 1993.